Contact Us

You've landed here because you want to reach a person. This page explains how to contact the Best Sweeps Casinos editorial team, what we can realistically help with, and — just as important — which questions need to go to a sweepstakes operator or a support organization instead of us. Getting that split right is usually the difference between an answer in a couple of days and a message that goes nowhere.

Write to our editorial team at [email protected]. Include the name of the platform you're asking about, your state, and a short description of the issue. We read everything. We reply to most messages that need a reply, and we prioritize corrections and factual disputes over general questions.

What our team can help with

Best Sweeps Casinos is an independent comparison site covering sweepstakes casinos and social casinos in the US. We research and review platforms — we don't run one, we don't hold player accounts, and we have no access to anyone's balance, Sweeps Coins, or redemption queue.

• Corrections. If a redemption minimum, excluded state, age requirement or coin package detail on our site is out of date, tell us. Include a link or screenshot if you have one and we'll re-verify.
• Review requests. Point us at a sweepstakes operator you'd like covered. We can't promise a timeline or a favorable write-up.
• Methodology questions. How we rate, why one platform sits above another, what our ratings do and don't mean.
• Press and partnership inquiries. Affiliate and advertising contacts are handled by the same address.
• Feedback on the site itself. Broken pages, confusing comparisons, missing information.

What you need to take to the operator instead

Anything tied to a specific account has to go through that platform's own support. We have no standing to intervene, and passing us your personal details slows you down.

• A redemption that hasn't arrived, or a prize redemption that was declined
• Identity verification (KYC) — ID documents, proof of address, name mismatches
• Missing Gold Coins, Sweeps Coins or promotional coins from a bonus
• Account locks, closures, self-exclusion requests and deposit limit changes
• Disputes over promotional playthrough requirements or coin expiration dates

Never send us government ID, card numbers, bank details or account passwords. We don't need them and we don't want them.

How to escalate a complaint properly

1. Open a ticket through the operator's in-app support or live chat and keep the reference number.
2. Put the same complaint in writing by email, so there's a dated record.
3. Read the sweepstakes terms and conditions and official rules for the promotion involved — most redemption disputes turn on a threshold, an eligibility clause or a playthrough condition written there.
4. If the operator's internal complaints procedure stalls, ask in writing for a final response and note what it says.
5. Then, if you want, send us a summary with no personal data. Patterns across multiple readers are useful to our research even when we can't resolve an individual case.

Where we stand commercially

Best Sweeps Casinos earns money through affiliate partnerships. If you follow a link to a sweepstakes casino and sign up, we may receive a commission. That arrangement doesn't buy position in our rankings, and it doesn't stop us publishing the limitations of a platform we're paid by. If you ever think a write-up reads like it was bought, say so at the address above — that's a correction request and we treat it as one.

Questions about the platforms we rank

A lot of contact mail is really a question about a specific brand near the top of our list. The three below come up most often, so here's the short version — including the part the promo banner leaves out.

Spinblitz

Our highest-rated platform at 10.0, largely because the headline offer is unusually large for a first sign-up: 100 Million Gold Coins with the BLITZ JACKPOT. Worth understanding what that is before you email us asking why you can't cash it out. Gold Coins are the play-for-fun currency. They carry no redemption value at all. Only Sweeps Coins — the promotional currency you receive free, through bonuses or the no-purchase-necessary route — can be put toward prize redemption, and only after the platform's playthrough condition is met and identity verification is complete. The limitation: a giant Gold Coin figure tells you nothing about redemption speed or how much promotional Sweeps currency you'll actually accumulate. Check the official rules for the sweepstakes before judging the offer.

Lone Star

Rated 9.9, and the one readers ask about when they want a welcome package weighted toward the redeemable side. The advertised offer is up to 500k GC and 105 Free SC — note "up to," which normally means the full amount is tiered across purchases or a staged first-days schedule rather than credited at once. The free Sweeps Coins component is what matters for anyone hoping to redeem. Limitation: staged welcome offers are the ones most likely to generate "where's the rest of my bonus" emails, so read the terms for the schedule and any coin expiration dates before you judge it.

Casino.Click

Rated 9.6. Its offer — 150 extra coins and 10 free spins — is modest next to the six- and seven-figure coin packages elsewhere, which is exactly why some readers prefer it: fewer conditions attached to a small credit than to a headline number. Free spins are usually locked to specific slots and may return Gold Coins rather than Sweeps Coins. Limitation: if your interest is building toward a cash prize redemption, a small entry credit will take longer to get you there than a package with a meaningful free SC component.

Comparing the welcome offers we're asked about most

Platform	Editorial rating	Advertised welcome offer
Spinblitz	10.0	100 Million Gold Coins with the BLITZ JACKPOT
Lone Star	9.9	Up to 500k GC and 105 Free SC
Casino.Click	9.6	150 extra coins and 10 free spins
SplashCoins	9.6	200% welcome offer
Free Spins	9.5	950,000 GC + SC 75 + 20 free spins on Gorilla Slot
Lucky.me	9.2	40,000 GC and 40 free SC welcome bundle
Crown Coins	9.2	150% welcome bonus
Crash Duel	9.2	200,000 GC + 100 free SC
Spree	8.9	25,000 GC welcome offer
Mr Goodwin	8.8	125,000 free coins on sign-up

Ratings are our editorial assessment, not customer review scores. Offers change without notice — always confirm the current terms on the operator's own page before signing up.

Money questions we get asked before signing up

Sweepstakes casinos don't take bets. Participation is generally free: you can play with Gold Coins at no cost, and legitimate operators provide a no-purchase-necessary alternative method of entry — typically a mail-in request — for obtaining promotional Sweeps Coins. Coin packages are optional. When you buy one, you're buying Gold Coins for entertainment, with Sweeps Coins normally included as a free promotional add-on.

On the way in, US platforms commonly support debit cards, ACH or online bank transfer, and various online payment providers; availability differs by operator and some support gift card options. On the way out, prize redemption usually runs through bank transfer or an approved payment provider, sometimes with gift card alternatives. Expect all of the following, in some form, on nearly every platform:

• A minimum redemption threshold in Sweeps Coins before you can request anything
• A playthrough requirement on promotional coins before they become redeemable
• Identity verification — photo ID, sometimes proof of address, with details matching your account — before a first redemption clears
• Processing times split into an internal review period plus the payment provider's own transfer time
• Redemption limits per day, week or month, and possible coin expiration dates

Nobody should promise you instant payouts. Times vary by method, by verification status and by operator workload. And redeemed prizes may be taxable under federal and state rules — keep your own records and consult official guidance if the amounts matter to you.

What's actually on these platforms

If you're writing to ask what you'd be signing up for: the libraries are built mostly from slots, including progressive jackpot titles, with variation in RTP and volatility from game to game. Alongside those, most sites carry table-style games such as blackjack, roulette and video poker in social formats, and a growing number offer live dealer rooms. Crash and instant-win formats have their own following — Crash Duel is named for that category. Everything is built mobile-first these days, with app or browser play designed for short sessions and frequent daily free coin drops. Seasonal promotions, tournaments and loyalty tiers are standard rather than exceptional.

The other products these operators run

Several sweepstakes brands operate a purely social casino alongside the sweepstakes side — same games, Gold Coins only, no prize redemption at all. Some also run sportsbook-style sweepstakes products, daily fantasy or prediction formats under the same account. These sit under different rules and different state availability from the casino product, so don't assume a state that allows one allows the others. Check each separately.

Eligibility, state availability and age

Sweepstakes casinos in the US are governed largely at the state level, and the picture changes often. Some states allow most operators; some have passed laws or taken enforcement action against them; and operators themselves choose which states to serve based on their own legal risk assessment. There is no version of this that is legal everywhere, and we won't tell you a specific site is legal for you — that's a question for the operator's terms and your own state's law.

Practical checks before you create an account:

• Read the operator's list of eligible and excluded states, and treat it as subject to change
• Confirm the minimum age — many platforms accept 18+, some require 21+ either everywhere or in particular states
• Expect geolocation checks; using tools to disguise your location typically voids redemptions
• Read the official rules and sweepstakes terms and conditions, particularly the free entry method

Our terms of use explain what this site is and isn't, and more about our editorial team is on the about page.

If the issue is your own play

Casino-style games involve chance and outcomes are never guaranteed, whether you're playing free coins or redeemable ones. If contacting us is really about play that has stopped feeling like entertainment, the operator's self-exclusion and deposit limit tools are the first stop, and blocking software can help on the device side. In the US, the National Council on Problem Gambling runs a confidential 24/7 helpline, and Gamblers Anonymous runs in-person and online meetings. Our responsible gaming resources page collects the practical options in one place.

Before you hit send

A message that names the platform, states your location, and describes what happened and when will get a faster and more useful reply than a one-line question. If it's an account matter, go to the operator first and keep the ticket reference. If it's a factual error on our pages, tell us and we'll check it — our information was last fact-checked on Sep 26, 2026, and we'd rather hear about a stale detail from you than leave it up.